PRC Frequently Asked Questions
What if I need help creating an account and uploading clearances?
Please refer to our step-by-step guide for detailed instructions on creating an account and uploading clearances. If you need extra help, please email our Volunteer Coordinator, Oceana Williams, at PRC@phila.gov.
How do I know what opportunity to choose?
You may select the opportunity/site that works best with your schedule and your location. Days/times/locations and other site specific details are listed under each opportunity.
For site schedules and locations, click here.
For an interactive map of our sites, click here.
Can I submit qualifications one at a time and finish later?
Yes, but you must click “Submit” in order to save your progress. If you'd like to come back later to upload more documents, you will again click “Respond” on the opportunity page.
What happens once I submit all of my qualifications?
Your qualifications will be pending review. If approved, you will receive a confirmation email with next steps.
What if I don't receive a confirmation email after submitting all of my qualifications?
Check your other inboxes, including "promotions" and "spam". You may also check your status by going to communityschools.galaxydigital.com, clicking on your initials in the upper left hand corner, clicking "View Profile", and navigating to "Qualifications"
If I am 16 or 17 years old, do I have to submit all of my qualifications?
If you are 16 or 17, you do not need your Mandated Reporter Training or your NSOR documents. You must instead submit blank documents for these two qualifications.
How do I sign up for my weekly shifts?
Navigate to “Opportunities”, choose an opportunity, and click “Respond”. You will then be able to select you preferred day(s).
Note: If you choose “Thursdays” for example, you must choose ALL Thursdays to reflect weekly service.
Can I sign up for shifts at multiple sites?
Yes, as long as you are committing to the same weekly shift at each site.
"For example, you may sign up for Tuesdays at one site and Thursdays at another site, but you must commit to weekly service at both."
Do I have to log my hours?
Yes, you must log your hours. This will help you, the PRC team, and your on-site staff keep track of your attendance.
How do I log my hours?
You can log your hours via the app or online.
Is there a step-by-step guide I can reference?
For clearance assistance, you can refer to this Step-by-step Clearance Guide.
And for assistance with account registration, you may refer to the guide below for instructions!
Galaxy Digital Guide by Oceana Williams
Who can I reach out to for assistance?
You can email PRC@phila.gov or call our Volunteer Coordinator (Oceana Williams) at 267-854-2697
